Damaged Sonitekapps products may be returned for refund or exchange under limited circumstances. These circumstances include when a Sonitekapps product is Dead on Arrival (see the section below for more detailed Sonitekapps on such Dead on Arrival products). If the item is returnable and you send it back to us unopened in the original box, Sonitekapps will offer you a refund based on your original method of payment. You must return the product to the Sonitekapps warehouse within 14 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation, and registration that shipped with the product.